FACILITY AND OPERATION MANAGEMENT
COURSE OUTLINE –
- Defining FACILITY MANAGEMENT
- What is Facilities Management (FM)? – ‘the facilities umbrella’
- Defining FM within an organization
- The 8 key roles of FM
- FM – overhead or profit centre?
- The strategic importance of managing facilities
- Developing an FM plan and team
- Establishing control of support services
- Identifying and reviewing support service requirements
- Profiling current service levels and costs
- Reviewing contracted services
- Outsourcing v in-sourcing
- Contract ‘bundling’ and ‘aggregation’
- Determining and implementing a contract strategy
- Focusing on the customer
- Understanding customer business needs and objectives
- Engaging the customer
- Customer service strategy
- Developing a customer action plan
- The pursuit of excellence
- Managing the budget
- Harnessing cost data
- Identify spending patterns
- Building up the budget plan
- Defending the plan
- Control mechanisms and reports
- How to maximise the budget
- Understanding service contracts
- What is a contract and why do we need them?
- Tender terms
- Objectives and understanding what the contractor wants
- Contract structure explained
- Terms and conditions
- Specifications – output v input
- Schedules of tender
- Supplier ‘own’ contracts – common traps!
- Controlling the tender process
- Why tender?
- Tender timetable
- Roles and responsibilities
- Tender stages
- Tender board interview techniques
- Negotiation techniques
- Award and debriefing
- TUPE issues
COURSE OBJECTIVE
This course will equip you with a basic understanding of the principles of facility management, this can help the participant better realize how effective facility management can contribute to business school also its main objective is to coordinate the demand for the facility and its services among competing users in a way that supports the organization overall goals.
At the end of the training, participants will be given internationally accredited certificate that has helped our past graduates obtain well Paying Jobs and Promotions in Multinational Companies, within and outside Nigeria. This is because our training Certificates have International and Federal Government Approved Accreditation Seals of Regulatory Bodies Such As, But Not Limited To;
- ISPON – Institute Of Safety Professionals Of Nigeria
- WSO – World Safety Organization (USA)
- OGTAN – Oil And Gas Trainers Association Of Nigeria
- DPR – Department Of Petroleum Resources (DPR)
- ITF – Industrial Training Fund
- NRCS – Nigerian Red Cross Society
- NCMD – Nigerian Council Of Management Development
- PROTRAININGS USA
Our training methodology involves different training methods such as lectures, discussion and interaction with instructor and fellow students, analyses of case studies and role play, use of powerpoint, presentation slides, exercises, videos, videos cds, computer network and e-learning connection (distance learning).
Target Audience: Undergraduates , NYSC, employed and Job Seekers
- Operation management supervisors
- facility managers
- field supervisors
- business analyst
- engineers
- technicians
- anyone involved in the management or maintenance of any sort of facility such as hospitals, schools, mall, cinemas, churches, hotel, tank farms, factory, office building, residential apartment block, transport terminals, port complexes, oil and gas installations, retail establishments
Course Fee : contact for additional details
Payment details:
Account name: Jobskills training institute limited
First bank account: 2026111382
Zenith bank account: 1013267587
Payment Must Be Made Before or On the Day of Training and Send Your Teller Number To 08164085555
