ITIL- INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
COURSE OUTLINE –
1 – INTRODUCTION
Introduction
Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach
2 – SERVICE STRATEGY
Purpose, goal, objectives & Scope
Value Creation through Services
Assets – Resources and Capabilities
Service Strategy – Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management
3 – SERVICE DESIGN
Purpose, goal, objectives & Scope
Service Design processes
The 4 P’s
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management
4 – SERVICE TRANSITION
Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R’s of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management
5 – SERVICE OPERATION
Purpose, goal, objectives & scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management
6 – CONTINUAL SERVICE IMPROVEMENT
Purpose, goal, objectives & scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces
Interface with Service Level Management
COURSE OBJECTIVE
This course provides participants with a firm understanding of ITIL framework, core concept and terminologies of ITIL life cycle. by the end of this ITIL certification, participant will understand how ITIL evolved to adopt modern technology and operational processes as well as the necessary concepts in a service management framework.
At the end of the training, participants will be given internationally accredited certificate that has helped our past graduates obtain well Paying Jobs and Promotions in Multinational Companies, within and outside Nigeria. This is because our training Certificates have International and Federal Government Approved Accreditation Seals of Regulatory Bodies Such As, But Not Limited To;
- ISPON – Institute Of Safety Professionals Of Nigeria
- WSO – World Safety Organization (USA)
- OGTAN – Oil And Gas Trainers Association Of Nigeria
- DPR – Department Of Petroleum Resources (DPR)
- ITF – Industrial Training Fund
- NRCS – Nigerian Red Cross Society
- NCMD – Nigerian Council Of Management Development
- PROTRAININGS USA
Our training methodology involves different training methods such as lectures, discussion and interaction with instructor and fellow students, analyses of case studies and role play, use of powerpoint, presentation slides, exercises, videos, videos cds, computer network and e-learning connection (distance learning).
Target Audience: Undergraduates , NYSC, employed and Job Seekers
- IT executives
- IT architects
- Operation managers
- IT audit managers
- IT Planners
- consultant
- Database administrators
- ITSM trainers
- service delivery pro
- quality analyst
- application management
- development teams
- IT managers.
Course Fee : N100,000
Payment details:
Account name: Jobskills training institute limited
First bank account: 2026111382
Zenith bank account: 1013267587
Payment Must Be Made Before or On the Day of Training and Send Your Teller Number To 08164085555
