COURSE OUTLINE –

Identify and planning documents

Business/organisational requirements,  methods and standards

Writing protocols, for internal and external communications

Planning

 

Audience and document purpose

Understand the intended audience?

Identify the purpose of the document

Determine the information for inclusion in the document

Covering key points

Conveying accurate information

How do you want the reader to use these key messages?

 

Format and structure

Guidelines for formatting and layout

Identify the organisation’s preferred document style or layout

 

Drafting and editing

Readability

Grammar & spelling

The plain English approach

Writing in an active voice

Adopting a positive tone

Sentence and paragraph construction

Commonly confused words

 

Terminology and jargon

Politically correct language

 

 

Effective email

Business/organisational procedures and protocols

Electronic communication

Managing your emails

Recording emails

 

Planning into action

Determining your own action plan

 

COURSE OBJECTIVE

At the end of the training, the participant should be to do practical networking and connections of working systems.