1. Define Emotional Intelligence (EQ).
  2. Identify the benefits of emotional intelligence.
  3. Learn the four core skills required to practice emotional intelligence.
  4. Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
  5. Successfully communicate with others in a non-verbal manner.
  6. Verbally communicate with others. Interpret and manage your emotions.
  7. Master tools to regulate and gain control of one’s own emotions
  8. Articulate your emotions using the right language.
  9. Balance optimism and pessimism.
  10. Effectively impact others.


This program will enlighten delegates on the ability to understand, use and manage emotions in positive ways to communicate effectively, emphasize  with others and overcome challenges. in business, emotional intelligence is important in developing the inter-personal skills  that can help you excel in group collaboration. This course will help achieve personal and career goals while fostering strong relationship with others and a deep sense of satisfaction. empathy and active listening can help communication between leadership and employees for peaceful conflict resolution and compassionate change management.