COURSE OUTLINE –

  • Defining conflict resolution and management
  • The use of conflict management in an organization
  • Exploring factors that generate conflicts
  • Identifying signs and stages of conflict
  • How to manage and resolve conflict situations
  • Tips and guidelines for mediation processes

COURSE OBJECTIVE

This program will help participant gain an understanding of the nature of conflict so they can recognize why and when conflicts occurs and implement strategies for managing and resolving conflicts. Attending this course will help you learn to deal with the stress of delivering strategic objectives, meeting deadlines, juggling different departmental priorities, all of which are often  factors leading to conflicts. the conflict resolution skill includes something like active listening, understanding win-win solutions and providing problem – solving to a number of conflict solutions.